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Customer Service FAQs

Regulatory Requirements

There are number of regulations from different government agencies that require MilliporeSigma to carry out certain checks before supplying products. Often, but not always, this requires an end-user declaration about intended usage or other documentation. Many of these documents have a validity of a year.

As a consequence MilliporeSigma is obliged to screen all orders for such regulated products and check we have valid customer documentation in place or request it prior to shipment. Once supplied this documentation is held electronically against a customer's "ship to" address and a "ship to" account number for the validity period.

In order to minimize the time taken for this screening process we strongly encourage customers to provide both their account number and "ship to" account number with their order. If valid documentation is registered with us and a "ship to" account number is provided then MilliporeSigma will be able to ship the products promptly.

What you can expect:
  • Your order will be processed once we have verified addresses, reviewed credit, bank and trade references and spoken to your accounts payable department. Generally, it takes 3-5 business days to set up an account with a credit line. (Credit Card orders are usually processed sooner).
  • If all of the above items are present on a purchase order, we can guarantee an order will be processed within 24 hours and an order acknowledgement will be sent. For the majority of our items, if an order is placed before 8:00 PM eastern standard time, we will be able to ship the next business day based on product availability.
  • Our main objective is to make sure you are satisfied with our products and services. If you have any questions at all, please feel free to contact us and thank you, again, for choosing MilliporeSigma!

MilliporeSigma (EMD Millipore) Remittance

400 Summit Drive
Burlington, MA 01803
Main Number: (866) 645-5476
Fax Number: (800) 645-5439
Tax ID 04-217-0233
SIC Number 382698
DUNS Number 00-105-0152
Remittance Addresses
EMD Millipore Corp.
25802 Network Place
Chicago, IL 60673-1258
Wire or ACH
ABA: 021000021
JPMorgan Chase Bank, N.A.
New York, NY 10005
Account: 989901970
Account Name: EMD Millipore Corporation
State Sales & Use Tax
400 Summit Drive
Burlington, MA 01803
Attn: John J. Griffin, Tax Department