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Service Pharma Plans for
Water Purification Systems


Enhance Performance and Extend Lifetime in
Validated Environments

A full Qualification Program for your water purification system is available*. This program can be ordered as a separate item or integrated into the Service Pharma Plans. Designed to facilitate laboratory validation procedures, the program includes qualification workbooks with Installation Qualification (IQ), Operational Qualification (OQ), Maintenance Procedures (MP), examples of Performance Qualification (PQ) files, and certificates of Conformity, Quality and Calibration in support of compliance with GLP and cGMP. These Qualification protocols are carried out by specially trained and certified service engineers.

In today’s demanding laboratory environment, one of the most valuable assets you have is your TIME and we are 100% committed to helping you focus 100% on your work.

With this in mind we have created the Watercare Pact. A unique portfolio of service solutions designed to fit your needs. This range of plans addresses your compliance and specifications requirements, while also taking your budgetary needs into account.

By joining the Watercare Pact, you will benefit from:

  • Priority customer status – for any requests you might have in addition to your planned preventive maintenance and floating troubleshooting/repair visits.
  • Technical support hotline – In-house support experts are available to diagnose, investigate, and solve customer issues, and to schedule visits when required.
  • Genuine MilliporeSigma parts – Only genuine parts produced in an ISO® 9001 manufacturing site are used to service your water purification system.
  • Expert maintenance support – Only factory-trained field service engineers repair and maintain water purification systems in compliance with MilliporeSigma’s worldwide service operating procedures.

The Service Pharma™ plans are designed for laboratories in regulated environments following guidelines such as current Good Manufacturing Practices (cGMP) and Good Laboratory Practices (GLP).

  • Qualification protocols: Requalification (MP and OQ) procedures for demonstrating compliance with regulations.
  • Maintenance procedures: Log files enabling full traceability of critical system components.
  • Calibration certificates: Calibration certificates are available upon request to certify that monitoring devices are properly calibrated with traceability to national and international standards.
  • Qualification test equipment: All test equipment needed for qualification is calibrated according to metrological norms with traceability to the international standards.
  • Qualified field service engineers: Only field service engineers who have successfully completed an extensive Validation program may perform requalification procedures.
PlanService
Essential
Pharma™
Service
Advanced Pharma™
Service
Total Pharma™
Plan Details Download Download Download
Preventive Maintenance Visit Yes Yes Yes
System Specific Maintenance Kit Yes Yes Yes
Software and Firmware Updates Yes Yes Yes
Auditable Service Reports for Full Traceability Yes Yes Yes
OQ and MP Official Procedures Developed by Compliance Experts Yes Yes Yes
Re-Qualification
(by a certified
field service engineer)
Yes Yes Yes
Spare Parts Yes
Repair Visits 1 Unlimited
Optional:
Add-on Services
Verification, Calibration, Sanitization, additional Preventive maintenance visits, etc.
Optional:
Add-on Consumables
A consumable delivery program can be combined with all service plans

*To ensure your system is eligible for qualification services, please contact your local service specialist.

Ordering Information

To select the proper service pharma plan or full system qualification for your water system, please contact your local service specialist to discuss and help you design the plan best adapted to your needs.



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