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On-site Professional Support


Your water purification system is an important part of your work. Ensuring that your system is operating at optimum efficiency is an essential part of our business. Our certified Field Service Engineers provide expert on-site professional support for the installation, validation, and maintenance of your individual and total water solutions.

Service Plans

Choose the service plan that best fits your specific needs.

Three levels of coverage exist to satisfy your requirements:
  • Service Total™
  • Service Advanced™
  • Service Essential™

Qualification and Validation

Do you work in a validated environment?

Designed to facilitate validation procedures Pharma Service Plans cover all the elements required for full system requalification to ensure you are fully compliant when audited.

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Calibration, Verification and Suitability Tests

Discover how our Calibration, Verification and Suitability tests can:
  • Eliminate risk of deviation over time
  • Ensure the integrity of your work
  • Strengthen your quality assurance status

Installation Services

Professional installation by experts to guarantee optimum equipment functioning and usage.
  • Certified field service engineers
  • Comprehensive pre-installation checklist and installation SOP
  • On-site trainings including daily maintenance demonstrations
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Technical Hotline Assistance

Complementary telephone assistance. Dedicated in-house support experts are available to diagnose, investigate, and solve any issue you may experience.

Seminars and Training Support

Need training tailored to your specific needs? Our Applications Specialists and Field Service Support teams can provide you with customized, on-site training. Contact Us


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Application Specialists - Help you design the laboratory water system best adapted to your needs. Contact an Expert..

Application Specialists
Help you design the laboratory water system best adapted to your needs.

Contact an Expert
The Waterline Club - A section devoted to scientists and researchers.

The Waterline Club
A section devoted to scientists and researchers.

Learn More

Events

Jul 09
07/09/15
10th Chemistry and Biology of Peptides Meeting
Francis Crick Institute
London, England
,Reagents Chemicals and Labware,Industrial Biomonitoring,IVD/OEM Materials and Reagents,Analytics and Sample Preparation Europe 20150709
Jul 10
07/10/15
Deelname 12e VCCN Nationale Cleanroom Dag
1402 SB, Doctor Abr
Bussum, Netherlands
,Reagents Chemicals and Labware,Life Science Research,Industrial Biomonitoring,IVD/OEM Materials and Reagents,Analytics and Sample Preparation Europe 20150710
Jul 25
07/25/15 - 07/28/15
IAFP Annual Meeting
Oregon Convention Center
Portland, OR, USA
,Biopharmaceutical Manufacturing,Analytics and Sample Preparation North America 20150725
Jul 26
07/26/15 - 07/30/15
AACC Annual Meeting & Clinical Lab Expo
Georgia World Congress Center
Atlanta, GA, USA
,Analytics and Sample Preparation North America 20150726
Jul 29
07/29/15 - 07/31/15
PRChem
The Ritz-Carlton Hotel
San Juan, USA
Reagents Chemicals and Labware,Industrial Biomonitoring,Analytics and Sample Preparation North America 20150729