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Guava® easyCyte Instrument Service & Support

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Instrument Service Plans

Get the most out of your Guava® easyCyte flow cytometry system. Choose one of our best-in-class service plans and be confident that your system is always in excellent condition and able to meet your needs.

We offer a wide range of service agreements and preventative maintenance plans that are supported by highly-trained service professionals and technical support representatives.

As part of EMD Millipore’s complete flow cytometry solution, our service agreements are structured, yet flexible, allowing you to select the level of hardware, software, and application support that you prefer.

Instrument qualification is also available at installation upon request, as part of our IQ/OQ service offering. For more information on features included in IQ/OQ, please contact Technical Support.

Instrument Service Plan Options

Service Plan Features
One-Year Warranty
Service Total Plan
Service Advanced Plan
Service Essential Plan
Travel and Labor Expenses
On Site Repairs
Coverage of Parts
Preventative Maintenance Visit
Factory Trained and Authorized Service Engineers
Technical Support Services
Priority Scheduling
One Visit for Instrument Diagnostics or Basic Repairs

One Year Warranty

Our standard one-year warranty replaces any components that may be damaged through normal use and also provided full preventative maintenance following the first year after an instrument installation.

Qualified trained personnel provide instrument installation. Customers should not attempt to install the instrument themselves. Following installation of a new instrument by trained personnel, training in instrument operation & software features will be provided. If applications assistance is needed after instrument installation and training, it can be scheduled at customer request for a small fee. A variety of EMD Millipore Kits or Reagents may be used during applications assistance to highlight simple methods for successful assay performance.

Additional flow cells are not including during the one-year warranty.

Instrument Service Plans – Complete Peace of Mind

To help you get the most out of your Guava® easyCyte flow cytometry system, our worldwide service organization offers you a variety of service plans to suit your individual support needs and maintain the longevity of your instrument.

Advantages of maintaining a service plan:
  • Best-in-class service support maintains optimal performance, enabling high quality data
  • Planned instrument maintenance reduces overall service costs
  • Service plans are the best protection for your instrument and its long-term operation

Service Total Plan

For complete service coverage, the Service Total Plan provides optimal service support and also covers the travel, labor and component costs for any service needed during that year. The Service Total Plan provides for all costs associated with the annual preventive maintenance and includes priority scheduling to ensure you receive the most timely service.

Service Advanced Plan

Provides a yearly maintenance visit to ensure your instrument is functioning as designed. In addition to the maintenance visit, you will have an additional visit to use at your discretion any time during the year. This additional visit covers travel and basic diagnostic and minor adjustments to the instrument.

Service Essential Plan

Provides a yearly inspection and tune up of your instrument to ensure it’s functioning as the system is designed. Service Essential Plan coverage is separate from the benefits of the one-year warranty, i.e., this plan will not address the costs of service repairs that are outside of preventive maintenance or warranty repair, service is billed separately.

Instrument Technical Support

In addition to service support, our worldwide technical support team is available by email or telephone. Their combined expertise in our bioscience products enables these specialists to answer questions beyond hardware and software, to help address your challenging cellular analysis needs. If your concern cannot be addressed by our technical support team over the phone, simply give us your service plan number and we will schedule an immediate visit from a service engineer or applications specialist.

The instrument user guides provides a wealth of information on correct instrument operation & troubleshooting, as well as system maintenance. The detailed guide also provides step-by-step instructions on how to use GuavaSoft™ software, for sample acquisition and analysis.

Key Accessories for Guava® easyCyte HT and Guava® easyCyte Single Loader Instruments

DescriptionInstrument type
guava easyCheck Kit (100 tests) easyCyte™ & easyCyte™ HT series
Guava ICF (Instrument Cleaning Fluid ([100mL])) easyCyte™ & easyCyte™ HT series
waste vial easyCyte™ & easyCyte™ HT series
waste vial cap easyCyte™ & easyCyte™ HT series
flow cell easyCyte™ HT series easyCyte™ HT series
flow cell easyCyte™ series easyCyte™ series
flow cell removal/tightening tool easyCyte™ & easyCyte™ HT series
syringe assembly cleaning tool easyCyte & easyCyte HT series
instrument shipping box easyCyte™ HT series easyCyte™ HT series
instrument shipping box easyCyte™ series easyCyte™ series
sample tube holder, titer tubes easyCyte™ series
sample tube holder, 1.5mL microcentrifuge tubes easyCyte™ series

* Flow Cells for newer Guava® easyCyte systems now include MinStac tubing. Please review the Flow Cell product insert guide for correct installation instructions.

For a list of approved microplates, please refer to our microplate compatibility guide.

Product Relocation and Installation

If the instrument needs to be moved to a new location in the lab area or building, always use two people to lift and a sturdy transport such as a cart. If a longer distance move requiring packup is required, contact EMD Millipore. A Relocation and Installation service is available for a fee. Call technical support for more information.