Biomonitoring Service Plans

 
 

Keep Your Testing Systems Effective and Compliant


Ensure Optimum Performance

Preventive maintenance and system verification ensures efficient operation of critical testing equipment. Every system should be serviced regularly to ensure its performance remains compliant with the specifications, as per GLP 21 CFR 58.63 (FDA) and EU GMP vol.4, 3.41. Merck Millipore recommends checking and calibrating the systems on an annual basis. We can guarantee that your system meets our manufacturing specifications after preventive maintenance and service. Our maintenance team is also familiar with GMP/GLP procedures.

  • cGMP require ALL equipment to be properly maintained
  • 21 CFR §211.67: Equipment cleaning and maintenance “(b) Written procedures shall be established and followed for cleaning and maintenance of equipment, including utensils, used in the manufacture, processing, packing, or holding of a drug product.”
  • EU GMP Vol.4, 3.41: Measuring, weighing, recording and control equipment should be calibrated and checked at defined intervals by appropriate methods
  • Adequate records of such tests should be maintained

Comprehensive Service Plans

Upon completion of the service, we will provide you with a report defining the service performed on your equipment as well as our recommendations. In addition, this report guarantees that the equipment meets system specifications. These documents ensure compliance with regulation.

Annual Preventative Maintenance

Annual preventative maintenance will reduce the risk of breakdown by ensuring the equipment works within the system specifications.

Spare Parts

All detective spare parts will be replaced during the scheduled maintenance or in case of a break down (Extended, Extended Plus and Total only). There is no additional cost for spare parts during the service plan period (see technical appendix for list of parts covered).

Peace of Mind

The service plan is as effective as a warranty. In case of repair, you will not pay for spare parts (Extended, Extended Plus and Total only). All service plans include:

  • Visual and functional checks
  • Calibration when relevant
  • Priority repair (Extended, Extended Plus
    and Total only)
  • Spare parts for preventive exchanges
  • Spare parts for repairs (Extended, Extended Plus and Total only)
  • Labor
  • Performance report and Certification of Calibration (when relevant)
  • Travel fee and/or return shipping cost

Choose the Coverage You Need

Merck Millipore has the technical expertise and qualified personnel to service your equipment in our service center or at customer site depending on the location. In case your equipment cannot be serviced in your lab, we coordinate the shipping logistics of your equipment to our service center.

Type of
service
System Conformity
Visit
Essential Plan
Extended Plan
Extended Plus Plan
Total Plan
Equipment age 0-1 year Any age 1-7 years >7 years 1-7 years
Yearly preventive
maintenance
No, varification only Yes Yes Yes Yes
Repair Warranty No 1/year 1/year All
Spare parts* Warranty Yes Yes Yes Yes
Return shipping costs or travel/
lodging
Yes Yes Yes Yes Yes
Priority at service center N/A N/A Yes Yes Yes
Performance report Yes Yes Yes Yes Yes

* Spare parts for preventive maintenance are included in the service plan. Spare parts in case of a repair are not covered except during the equipment warranty.

Information About Our Different Types of Service Plans:
Service Essential™ basic protection plan – data sheet
Service Extended / Extended Plus standard protection plan – data sheet
Service Total™ full protection plan

Service Plans Are Available for:

Workshop Service PlansOn-Site Service Plans
  • MAS-100 VF®
  • Milliflex® Plus pumps
  • MilliSnap® system
  • Milliflex® Quantum system
  • EZ-Fluo™ system
  • Steritest™ Equinox pumps
  • M Air T® air samplers
  • RCS® air sampler
  • EZ-Fluo™ system
  • MAS-100 Iso MH®
  • MAS-100 Iso NT®
  • Milliflex® Plus pumps
  • MilliSnap® system
  • Milliflex® Quantum system
  • Milliflex® Rapid system
  • Steritest™ Equinox, Symbio and Integral pumps

For further information or for a quotation about our workshop and on-site service agreements please contact your local sales representative.